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A great addition to my chair and for me
Like many people who bought Aeron chairs, I researched aftermarket headrest options and chose this product over the competition based on more adjustability and most all how well it integrates with the Aeron design. I did not want big metal piece sticking out behind the chair like the other product design. Installation was simple but I had an issue with clips which were supplied to address the main weakness of the design - lack of vertical adjustment position lock. After placing the clips it was still not locking and clip was loose around the metal rod. I emailed customer service and they promptly responded even over the weekend and advised I need to click the clip lock into the next click position to firmly lock around the metal rod. After that vertical position is holding. The color of the webbing as well as the plastic also matched very well with the remastered graphite color. So overall I am very satisfied with the product and the customer service and will highly recommend it to anyone with Aeron chair
With as almost as many features to adjust the headrest as the chair your neck will thank you.