Tried, tested, proven, and backed by guarantees!
Engineered Now headrests are backed by our 30-Day Guarantee and 2-Year Manufacturer's Warranty.
Engineered Now will accept your return for any reason, within the 30-day return period, starting from the date your item was delivered.
How to activate the comfort guarantee
Try an Engineered Now headrest on your Herman Miller Aeron chair for up to 30 days and if doesn’t provide you with more comfort using your chair, you can return it to us, along with your emailed receipt for a full refund.
2-Year Manufacturer's Warranty
We take great care in the manufacture of our products. This enables us to guarantee our products against manufacturing fault, which would render it as unable to be used for its intended purpose. However, if the product does fail due to a manufacturing fault at any time, up to two years after your purchase, we will replace it or repair it at our expense.
This guarantee is void if you use the product in a way which causes damage beyond normal wear and tear. This includes exposing the product to caustic materials that may cause the materials in it to break down. If you believe that your product contains a manufacturing fault, please return it for assessment. If you are unable to do that, please contact Engineered Now directly and we will be happy to help you.
If you would like to make a warranty claim, please complete the details on our warranty claim page.